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Get up to speed on ITIL Version 3 from the professionals who helped write the books

ITIL (IT Infrastructure Library) is undergoing a significant refresh from the current Version 2 to the new ITIL Version 3 with a new set of books set for launch on May 30th 2007. In line with this important release, HP is proud to announce new courses based on ITIL V3.

Upgrade Courses from Version 2 to Version 3
These courses are designed to help customers understand the differences between ITIL V2 and V3 and have no examinations associated.

• v2 to v3 Foundation (HE785s). ITIL v3 Foundation Bridge (includes exam) which is one-day course is ideal for participants who already have an ITIL Foundation certificate.
• v2 Manager to v3 ITIL Expert (HF436s). This 4-day course provides a management-level update on ITIL V3. It covers those things that are new at ITIL V3 and those things that have significantly changed since ITIL V2. It will prepare students for the ITIL V2 Managers to ITIL V3 Expert/Diploma examination –and successful candidates will be awarded the new ITIL V3 Expert/Diploma.

New Courses for Version 3:

Customers who are new to ITIL and would like to start on the ITIL V3 path should attend one or more of these courses.

• Awareness: HP Race to Results Service Management Simulation (HF415x) which is one-day class provides IT professionals with a basic overview of ITIL V3
• Foundation and examination: ITIL v3 Foundation for IT Service Management (includes exam) (HF421s) which is three-day course is intended for customers who require ITIL V3 Foundation certification or are planning to take other advanced ITIL courses.

HP will offer additional ITIL V3 courses later in the year in conjunction with examination availability from the examining body, APM Group.

During this transition period, we will continue to offer ITIL V2 courses to customers who still wish to take them.

Learn from the leader in ITIL/IT Service Management

HP's involvement in the IT Service Management industry via the itSMF (IT Service Management Forum) and with authoring the ITIL V3 Service Operation book and glossary gives us a leading position in providing customers with the best ITIL V3 training. Additionally, the authors of the Service Operations book, David Cannon and David Wheeldon are on APM Group's ITIL V3 senior examiner's panel.

For more information on upcoming ITIL V3 courses or any other ITIL courses, please contact us by phone at (852) 3559-7837 or email at hp-education.hk@hp.com.

Resources

» Read a HP Whitepaper on ITIL V3
» ITIL V3 FAQ