This course offers practical techniques on how you can implement availability management in an organization. It teaches the skills you need to provide reliability, maintainability, and serviceability within an IT department. This 3-day course is 75 percent lecture and 25 percent hands-on.
PLEASE NOTE: This course is no longer available on our public schedule having been replaced with Practitioner clusters and/or ITIL V3 material.
However, we can operate a customised course for you if you so wish.