This 3-day course gives a broad overview of the ISO 20000 IT Service Management standard and educates attendees in how to scope and prepare for a formal accreditation process. It includes guidance on the certification scheme, a detailed look at parts 1 and 2 of the standard, scoping guidelines, audit and evaluation methods, the role of the Registered Certified Body (RCB) and brief coverage of available support tools. The course includes the formal itSMF ISO 20000 Consultants Examination.
Please note that an optional Exam (UC410M) is available at an additional cost of £100.00 (Exclusive of VAT).
Did you know you can reserve places on this course whilst you seek approval.