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code:
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title:
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price:
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duration:
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HF441S
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ITIL Continual Service Improvement
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GB£ 995
| 3 days
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| The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to, CIOs, CTOs, managers, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
| • | Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
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The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
| • | IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
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| • | Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
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This course may also be of interest to:-
| • | Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequiste.
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| • | Challenges, Critical Success Factors and Risks Management.
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Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
Hold one or more of the following certificates:
| • | ITIL® V2 - V3 Foundation Bridge Certificate.
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It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:-
| • | Service Design - Examination candidates should be aware that at least 21 hours or personal study are required.
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| • | Continual Service Improvement.
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| Following the completion of this course, the candidate will know:- |
| • | How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes. |
| • | The sub-processes, activities, methods and functions used in each of the ITIL Continual Service Improvement processes. |
| • | Technology and implementation considerations surrounding ITIL Continual Service Improvement. |
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| • | The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective. |
| Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Continual Service Improvement” examination from EXIN, ISEB or APM Group. This certificate is worth 3 credits in the ITIL Version 3 Qualification Scheme. |
| • | The roles and responsibilities within ITIL Continual Service Improvement and the activities and functions to achieve Service Improvement excellence. |
| • | Challenges, Critical Success Factors and Risks associated to ITIL Continual Service Improvement. |
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| • | Other modular courses covering ITSM Lifecycle stream or Capability stream leadng to the ITIL Expert in IT Service Management Certificate.
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