This 3-day course offers training towards the free-standing Service Operation qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Operation and is based upon the ITIL v3 core book of the same name.
Did you know you can reserve places on this course whilst you seek approval.
Audience
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All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization. The course will be of particular interest to staff working in or managing an IT Service Operation department or wishing to include this module as part of their ITIL Expert qualification.
Prerequisites
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Existing holder of the ITIL V3 Found an earlier Foundation qualification and an ITIL V3 ation Certificate, or Foundation Bridge Certificate. Candidates should have read the Service Operation book.
Key topics
Upon successful completion of this course participants will:-
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Be able to understand the important interfaces between Service Operation and the other stages within the ITIL Service Lifecycle.
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Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Operation processes, functions and activities.
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Be prepared to sit the formal ITIL Service Operation examination.
Next steps
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Other modular courses form the Life-cycle or Capability streams leading to the ITIL Expert qualification.
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