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title:
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price:
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duration:
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HF430S
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ITIL® V3 Planning, Protection & Optimization
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GB£ 1595
| 5 days
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| • | IT professionals who require a deep understanding of Planning, Protection & Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.
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| • | IT professional workign with and organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contrirbute to an ongoing servcie improvement program.
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| • | Operational staff involved in the activities of the following processes; Capacity, Availability, IT Service Continuity, Information Security, Demand and Risk Management, who wish to enhance their role-based activities.
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| • | Individuals seeking the ITIL Expert in ITSM for which this qualification is one of the prerequisite modules.
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| • | Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate.
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| • | Demonstrate 2 to 4 years of professional experience in the ITSM market place (highly desirable).
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| • | It is assumed that participants will have read, in particular, the Service Design publication.
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| • | Candidates should be aware that at least 12 hours personal study are required.
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| Upon successful completion of this course participants will understand:- |
| • | The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities. |
| • | IT Service Continuity Management as a capability to support overall Business Continuity Management. |
| • | Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization. |
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| • | The importance of the concept of Service Management as a Practice. |
| • | Capacity and Availability Management as a capability to realize successful service design. |
| • | Information Security Management as part of the overall Corporate Governance framework. |
| Participants will also gain the knowledge necessary to prepare for the “ITIL® Planning, Protection & Optimization” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme. |
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| • | Other modular courses covering the ITSM Lifecycle stream or Capability stream and the capstone course “Managing Across the Lifecycle”, leading to the ITIL Expert Qualification.
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Printable version
