This 3-day RAIL course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL), describing the IT Service Management Lifecycle.
Delivered in the comfort of your own home or office by a real on-line instructor. You will be asked to perform assignments with your net colleagues to help you in understanding the concept and benefits of ITSM.
Note that an optional Exam (HF421MR) is available at an additional cost of £100.00 (Exclusive of VAT).
Did you know you can reserve places on this course whilst you seek approval.