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HF422S - ITIL V3 Foundation for IT Service Management

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Course information

code:	title:	price:	duration:
HF422S	ITIL V3 Foundation for IT Service Management	GB£ 835	3 days

» view schedule		» view curriculum

	Overview

	This 3-day RAIL course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL), describing the IT Service Management Lifecycle. Delivered in the comfort of your own home or office by a real on-line instructor. You will be asked to perform assignments with your net colleagues to help you in understanding the concept and benefits of ITSM. Note that an optional Exam (HF421MR) is available at an additional cost of £100.00 (Exclusive of VAT). Did you know you can reserve places on this course whilst you seek approval.

Audience

RAIL – Remotely Assisted Instructional Learning.

•	Our instructors use a virtual classrooom to deliver this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session.

•	Candidates will be able to fully interact, ask questions etc.. The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

•	ANY member of an organisation who is reponsible for the delivery of IT Services.

•	This should include everyone in the IT department (not just operations), plus the people that represent the business and the interests of the business.

Prerequisites

•	NONE- this course will explain the concept and principles involved in delivering IT Services to a business and is based wholly on best practice, adopted from around the world.

Key topics

•	ITIL introduction.

•	Key principles, models and concepts.

•	Service Transition.

•	Architecture & Technology.

Roles and Functions

•	Service Operations

Revision and Mock Examination

•	Introduction of the lifecycle stages.

•	Service Strategy.

•	Continual Service Improvement.

•	The Service Lifecycle.

•	Service Design

ITIL Qualification Scheme

Next steps

Option 1

•	Make a selection from the Intermediate level that will explore in more detail with the ITSM Lifecycle or the Capability best practices of ITIL and Service Management. Each successfully complete course (exam based) will attract points leading to the "ITL Expert" qualification.

Option 2

•	Fast Track to the "ITIL Expert" qualification - contact us for more details.

Course schedule:

12/06/2013

RAIL-HOSTED
places: AVAILABLE

23/07/2013

RAIL-HOSTED
places: AVAILABLE

20/08/2013

RAIL-HOSTED
places: AVAILABLE

09/09/2013

Highfield Park (England)
places: AVAILABLE

30/09/2013

RAIL-HOSTED
places: AVAILABLE

28/10/2013

RAIL-HOSTED
places: AVAILABLE

11/11/2013

The Imparando City of London Learning Centre
places: AVAILABLE

25/11/2013

RAIL-HOSTED
places: AVAILABLE

16/12/2013

RAIL-HOSTED
places: AVAILABLE

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