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HF437S - ITIL Service Strategy

HP Education Services UK & Ireland


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code:	title:	price:	duration:
HF437S	ITIL Service Strategy	GB£ 1045	3 days

» view schedule		» view curriculum

	Overview

	This 3 day course offers training towards a free-standing Service Strategy qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Strategy and is based upon the ITIL v3 core book of the same name. Did you know you can reserve places on this course whilst you seek approval. *Remotely Assisted Instructional Learning (RAIL)* Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband. For more information on RAIL please click here. Please note that there is an additional cost for the exam Voucher of £100.00.

•	All IT management staff involved in planning for or operating IT processes.

•	Internal or external consulting staff, helping an organisation plan, implement or improve IT Service Management.

•	Internal audit staff that will be responsible for examining or reviewing IT Service Management organisations.

•	The course will be of particular interest to staff working or managing an IT Service Strategy role or wishing to include this module as part of their ITIL expert qualification.

•	Existing holder of the ITIL V3 Foundation Certificate, or an earlier Foundation qualification and an ITIL V3 Foundation Bridge Certificate.

Upon successful completion of this course participants will:-

•	Be able to understand the important interfaces between Service Strategy and the other stages within the ITIL Service Lifecycle.

•	This is a closed book complex graded multipl-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

•	Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Strategy processes and activities.

•	Be prepared to sit the formal ITIL Service Strategy examination.

•	Other modular courses from the Life cycle or Capability streams leading to the ITIL Expert qualification.

02/09/2013

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