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HF414X - Race to Results Service Management Simulation 1/2 day

HP Education Services UK & Ireland


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Course information

code:	title:	price:	duration:
HF414X	Race to Results Service Management Simulation 1/2 day	GB£ 2100	1 day

» view schedule		» view curriculum

	Overview

	PLEASE NOTE THE DURATION OF THIS COURSE IS 1/2 DAY The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations. Set in the context of the “high octane” world of motor racing, the simulation is a 1/2 day program that provides participants with a high-level overview of SM. By applying ITIL lifecycle concepts, processes and culture of SM, participants aim to win the Championship through increased SM organizational maturity that leads to dramatic increases in business and race performance. Did you know you can reserve places on this course whilst you seek approval.

Audience

This half-day simulation is ideal for executives who do not have time for longer sessions and would like to be introduced to basic SM concepts and get a flavour of the one-day version. It is also suitable for:-

•	IT professionals who need to understand SM at a high level.

•	Senior Managers wishing to review Service Management within their organisations.

•	Team Leaders and Process Owners, who need to understand the big picture of SM and their part in it.

Prerequisites

•	IT expereience would be helpful but not required.

Key topics

The objective of the simulation is to give a practical introduction to just the basics of SM and its essential elements and to give participants the opportunity to experience hands-on how their application can improve business performance.

•	Round 1 - Communication issues, Silo working.

•	Serivice Design, Transition, and Operation.

•	Service Strategy, Design, Transition, and Operation.

•	Introduction to simulation.

•	Round 2 - Service Strategy.

•	Round 3 - This round is run at the instructor.

•	Continual Service Improvement.

Next steps

•	For a more comprehensive and in-depth overview of SM, register for the full-day version of the simulation. HF415X

•	ITIL V3 Foundation for IT Service Management. HF421C

Course schedule:

There is currently no schedule information available for this course.

Please contact hp education services on 01344 363311 or click here if you would like us to contact you with the next availability.

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