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| This is a combination course between UC410S ISO 20000 and HE602S COBIT Foundation courses.It gives a broad overview of the ISO/IEC 20000 IT Service Management standard educates attendees in how to scope and prepare for formal certification process. Also, it addresses the benefits of a sound IT Governance framework and explains how this can be realized using the best practice framework COBIT. | |
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| • | Audit management, practitioners, senior managers in IT service providing firms
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| • | All staff involved in preparation for a formal ISO 20000 assessment and/or who want to know more about the scheme and its operation
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Printable version
