NIGERIA Education - Course information

HF442SA.01 - ITIL V3 Managing Across the Lifecycle

NIGERIA Education


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Course information

code:	title:	price:	duration:
HF442SA.01	ITIL V3 Managing Across the Lifecycle	US $ 2500	5 days

» view schedule		» view curriculum

	Overview

	This 5–day course presents the knowledge necessary to plan, implement and manage throughout the lifecycle. Managing strategic change, risk management and Service Assessment are key activities. An introduction to ITSM business and managerial issues, organizational challenges and understanding complementary industry guidance such as ISO/IEC 20000 prepares participants to be an ITIL expert in IT Service Management.

Audience

The main target group for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate includes but is not restricted to:

•	CIOs, CTOs, managers, supervisory staff, planners, IT consultants and ITSM trainers involved in the ongoing management, coordination and integration of activities and processes across the Service Lifecycle

•	Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification

•	Those pursuing the Advanced Service Management Diploma for which the ITIL Expert certification is a prerequisite

•	Individuals interested in acquiring a business and management level understanding of the ITIL V3 core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

•	ITIL-certified managers seeking links that maximize the benefit to their organizations and careers

Prerequisites

Demonstrate 2 to 4 years of professional experience in the ITSM market place.
Hold one or more of the following certificates:

•	ITIL® V3 Foundation Certificate in IT Service Management

•	ITIL® V2 - V3 Foundation Bridge Certificate

Have obtained 15 further credits (at least 17 total) from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentation of credits must be presented to gain admission to this certification level Examination candidates should be aware that at least 28 hours of personal study are required. It is expected that participants will have read the following ITIL Service Management Practices core lifecycle publications

•	Service Strategy

•	Service Design

•	Service Transition

•	Service Operation

•	Continual Service Improvement

Key topics

Upon successful completion of this course, candidates will be able to:

•	Manage the planning and implementation of IT Service Management

•	Implement Risk Management as a practice

•	Understand service assessment methods and purposes

•	Understand IT Service Management business and managerial issues

•	Understand and manage strategic change

•	Have a deeper understanding of organizational challenges

•	Understand and be able to use complementary industry guidance

Course schedule:

There is currently no schedule information available for this course.

Please contact hp education services on PHONE NUMBER or click here if you would like us to contact you with the next availability.

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