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Kód
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Název školení
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Cena
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Délka
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HF421X
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ITIL® V3 Foundation for IT Service Management + Simulation
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Kč 24600
| 4 dny
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| Obsahem tohoto školení je úvod do základů řízení IT služeb (IT Service Management) (ITSM) na základě verze 3 soustavy nejlepších postupů řízení ITIL®. Popisuje klíčové pojmy, procesy, funkce a úlohy životního cyklu služby ITIL® . Na interaktivní výuce založené školení sestává z lekcí a zábavné simulace závodu HP Race to Results Service Management, jež napomáhají vybudovat dobrou znalost a chápání hlavních aspektů ITIL® V3. Školení je pro účastníky přípravou na složení certifikační zkoušky ITIL® V3 Foundation.
Po absolvování tohoto kurzu můžete získat 22,5 PDU.
Stejnou látku obsahuje také školení HF421S, které je o den kratší a neobsahuje simulační hru. Varianta školení HF421X je nicméně doporučná, vzhledem k tomu, že pomáhá účastníkům formou hry lépe pochopit probíranou teorii.
» Informace o certifikaci
Poznámka: Cena zkoušky EXO-101 ITIL® Foundation Certificate in ITSM V3 není zahrnuta v ceně kurzu. Cena zkoušky je 4.305,-Kč.
» Více o této simulační hře naleznete zde » Video HP Race to Results Service Management Simulation --------------------------------------------------------------
Školení vedená v anglickém jazyce podléhají 20% příplatku k uvedené ceně. / Courses held in English have 20% extra fee to the above price.
COURSE DESCRIPTION
This course introduces the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL®). It describes the key concepts, processes, functions and roles of the ITIL® service lifecycle. The course is made up of lectures and the exciting, hands-on HP Race to Results Service Management Simulation, which provides an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL®. The course prepares attendees for the ITIL® V3 Foundation Certificate examination.You could obtain 22,5 PDU (Professional Development Units) after you have attained this course. Note: The price of the exam EXO-101 ITIL® Foundation Certificate in ITSM V3 is not included. The price of the exam is 4.305 CZK. | |
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| • | All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization
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| • | Experience and knowledge of IT computing environments are useful but not essential
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| Upon successful completion of this course participants will be able to: |
| • | Gain the knowledge necessary to prepare for the “Foundation Certificate in IT Service Management” examination from EXIN, ISEB or APM Group. |
| • | Introduction to IT Service Management |
| Key Principles, Models and Concepts |
| Concepts, Roles and Functions |
| Technology and Architecture |
| ITIL® Qualification Scheme |
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| • | Gain an understanding of the ITIL® service lifecycle and its key components. |
| Service Management as a Practice |
| • | Introduction of the lifecycle stages |
| • | Introduction to key principles, models and concepts |
| • | Continual Service Improvement |
| • | Architecture and technology to manage the IT Services |
| Revision and Mock Examination |
| For more info about this course please open datesheets: 1 and 2 |
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| • | Modular courses covering the ITIL® Lifecycle stream or Capability stream leading to the ITIL® Expert Certificate
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