This course is based on the Service Management model described in the IT Infrastructure Library (ITIL) and uses experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. It includes course projects designed to facilitate understanding of the material and how it can be applied in a practical situation. The course is designed to be taken with the course in IT Service Delivery (U8688S).
You could obtain 25,25 PDU (Professional Development Units) after you have attained this course.
Note: Removal of version2 will complete on 30 June 2011. The ITIL v2 Manager support and education will cease on 31 August 2010. The exam will be available for re-sits until 30 June 2011.
Cílová skupina
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IT infrastructure service managers
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IT professionals responsible for system and network administration
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Organization and information consultants
Předpoklady
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The student needs to have passed the ITIL foundation exam from either ISEB or EXIN
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At least 5 years relevant IT experience
Obsah školení
Upon completion of this course, the successful student should:
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Understand the ITIL Service Support model to be able to develop, implement and manage IT services.
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When taken together with the ITIL Manager for Service Delivery (U8688S), be able to take and pass the Service Support and Service Delivery exams for the Manager's Certificate in ITSM.
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Understand how the ITIL Service Support processes can facilitate the alignment of IT process to business objectives.
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Be able to develop a Service Support reference model for an organization.
For more info about this course please open datasheet
Manager’s Certificate in IT Service Management UA509S
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Recognize 25.25 PDUs (Professional Development Units) for PMI's (Project Management Institute) continuing education requirements
Termíny konání školení
Pro toto školení není vypsaný žádný veřejný termín.
Pokud máte o školení zájem, kontaktujte nás na čísle +420 261 307 495 s dotazem na plánovaný termín, nebo použijte náš kontaktní formulář. Pro přihlášení na testy a certifikace prosím využijte tento formulář: V češtině /
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Tisknutelná verze
