This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.
At the end of the course it is possible to participate to ITIL Foundation exam. NOTE: Exam is not included in the course price, price of the exam is 150 euros.
Course language is English.