|IT Empowerment with ITIL/ITSM Education from HP
HP education services provide comprehensive IT Service Management (ITSM) education solutions that address the critical people component of your service management transformation initiatives. More than just ITIL courses, HP offers both standardized and custom training solutions that equip IT professionals and management with the right knowledge and skills to optimize ITSM processes.
ITSM (Brochure) View curriculum
Our solution oriented approach includes:
- Innovative awareness courses like our exciting High Performance ITSM Simulation based on Formula One racing
- ITIL courses fully accredited by examination boards, EXIN and ISEB
consulting services help you define the ITSM competencies you need and develop an education solution tailored to meet those needs
- Quality ITIL training is key to implementation success. HP has the experience and extensive global capabilities to ensure you get the best ITIL training possible.
Get Smartin ITIL IT Service Management
As businesses demand more from IT, IT organizations are looking to ITIL (IT Infrastructure Library) Service Management as the best practice approach to operational and service excellence.
Successful ITSM transformations address the essential people, process, and technology components of IT service delivery. As ITSM projects re-engineer processes and implement new tools, people’s skills and attitudes must change - IT staff need to understand the basics of ITIL and specific processes applicable to their job roles. Some questions that should be considered when embarking on an ITSM project: