Business Technology Optimization links strategic functions between technology and business. It enables organizations to better manage the cost, quality and risk of IT services while ensuring business agility and meeting service levels. For that reason, IT must develop and nurture the ability to operate as a business unit, incorporating clear-cut business objectives in order to become a true service provider.
The HP Service Management Framework, which was discussed briefly at the outset of this paper, provides a common language for building and running a service management system to help IT and business executives jointly set expectations and move in the same direction. No enterprise-wide, end-to-end IT service can be complete without the full integration of people, processes and technology. The HP Service Management Framework provides a means for relating IT people, IT processes and IT management technology to IT services and ultimately, to business value.
For many years, HP has taken a leading role in service management. Now HP has added significant advice and guidance to that contained in the key standards to develop the HP Service Management Framework. In support of IT's expanded role in the enterprise, the framework integr ates all the key standards and best practices into a single service management system that allows each enterprise to optimize their approach in achieving the desired business outcomes.
The HP Service Management Framework provides a roadmap to describe and position the capabilities, products, services and solutions required for effective and efficient service management.