 | These optional courses are for IT professionals or managers intending to pursue more advanced ITIL topics like BS15000, IT Governance or those who need HP OpenView Service Desk training. Completion of the ITIL Foundation in ITSM course is highly recommended as a pre-requisite for these courses. In addition to training, HP offers ITSM Assessment Services that start with gaining an understanding of your business requirements and how they are reflected in servicelevel objectives. Leveraging best practices like ITIL, these services then identify critical readiness gaps and offer specific recommendations to help IT balance processes and people, technology infrastructure, and vendor support relationships. The assessments also help prepare for external certifications, such as BS 15000/ISO 20000 or HP SP Signature certification. |
Printable version
