These courses have a high practical content and are aligned to each individual ITIL service management discipline. Choose which courses you complete based on your particular career needs. This level of the curriculum will provide all the necessary education for IT professionals who have, or will have, hands-on responsibility for planning, implementing and running one of the ITIL processes detailed below. - Change Management
- Problem Management
- Service Level Management
- Incident Management & Service Desk
- Avaiability Management
- Capacity Management
- Financial Management
- Configuration Management
- Release Management
- IT Service Continuity Management
These courses are also designed for those who require a formal qualification on the processes. Before taking any Practitioner exams, candidates must hold the Foundation Certificate. » Click here for Foundation Course. |
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