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ITIL / ITSM

How HP ITIL/ITSM Certification Training Leading to ITIL expert?

»Please click here to download details.

HP education services provide comprehensive IT Service Management (ITSM) education solutions that address the critical people component of your service management transformation initiatives. More than just ITIL courses, HP offers both standardized and custom training solutions that equip IT professionals and management with the right knowledge and skills to optimize ITSM processes.

The path to IT Service Library (ITIL) service management skills

ITSM Curriculum

Optional introduction to basic conceptsRequired starting point for ITIL skills certificationNext step for professionals focusing on specific processesNext step for managers focusing on service management

Our solution oriented approach includes:

  • Innovative awareness courses like our exciting Race to Results Simulation based on Formula One racing 
  • ITIL courses fully accredited by examination boards, EXIN and ISEB
  • consulting services help you define the ITSM competencies you need and develop an education solution tailored to meet those needs  

Contact Us by email at hp-education.hk@hp.com or call our HP's Education specialists at (852) 3559-7837 to help answer these questions or register for an appropriate ITIL class today.

ITIL® Credit Profiler
This online tool will allow candidates to map their current V2 and V3 qualifications against the V3 Scheme, to ascertain how many credits they currently hold within the scheme, and to assess and decide on their best route through V3 certification, in efforts to improve their current knowledge and to ensure they have completed a balanced set of modules which cover the full Lifecycle when trying to achieve Expert status. (Official ITIL website: www.itil-officialsite.com)

Courses in this curriculum

» H1846s ITIL v2 Foundation for IT service management (includes exam) » HF421s ITIL v3 Foundation for IT Service Management (includes exam)
» HE785s ITIL v.3 Foundation Upgrade/Bridge (includes exam) » HF428s ITIL v3 Cap Module - Operational Support and Analysis (includes exam + *ITILv3SO book)
» HF429s ITIL v3 Cap Module - Release, Control & Validation (includes exam & ITILv3ST book) » U8687/8s ITIL Service Management Certificate Program (includes exam)
» U8687s ITIL Service Manager for Service Support » U8688s ITIL Service Manager for Service Delivery
» H8990s ITIL Service Management Exam Preparation Workshop with Exam » HF436s ITIL v2 Managers to ITIL Expert Bridge (includes exam + ITILv3CB books)
» UC410s ISO/IEC 20000 Consultants Certification (includes exam) » HE602s CobiT Foundation (includes exam)
» HF415x HP Race to Results Service Management Simulation » HF427s ITIL v3 Cap Module - Service Offerings and Agreements (includes exam + *ITILv3SS book)
» HF429a ITIL v3 Cap Module - Release, Control & Validation » HF428a ITIL v3 Cap Module - Operational Support and Analysis
» HF427a ITIL v3 Cap Module - Service Offerings and Agreements » HF436a ITIL v2 Managers to ITIL Expert Bridge
» HF442s ITIL v3 Managing Across the Lifecycle (includes exam + ITILv3CSI) » HF430s ITIL v3 Cap Module - Planning, Protection and Optimization (includes exam + ITILv3SD book)
» HF430a ITIL v3 Cap Module - Planning, Protection and Optimization    
Curriculum paths
» Foundation Certification
» V2 to V3 Bridge Course
» Manager Certification
» Awareness (Optional)
» Supplementary (optional)
» V3 Intermediate Level
» Practitioner Certification
» PDF curriculum » back to top
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