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How HP ITIL®/ITSM Certification Training Leading to ITIL® expert?

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HP education services provide comprehensive IT Service Management (ITSM) education solutions that address the critical people component of your service management transformation initiatives. More than just ITIL® courses, HP offers both standardized and custom training solutions that equip IT professionals and management with the right knowledge and skills to optimize ITSM processes.

The path to IT Service Library (ITIL®) service management skills

Our solution oriented approach includes:

• Innovative awareness courses like our exciting Race to Results Simulation based on Formula One racing (5-minute video of an actual delivery)
• ITIL® courses fully accredited by examination boards, EXIN and ISEB
• consulting services help you define the ITSM competencies you need and develop an education solution tailored to meet those needs  

There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL®. Candidates are able to take units from either of the intermediate streams, which give them credits towards the ITIL® Expert.

• Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • HF437: ITIL® Service Strategy (includes exam) (26 PDUs)
  • HF438: ITIL® Service Design (includes exam) (26 PDUs)
  • HF439: ITIL® Service Transition (includes exam) (26 PDUs)
  • HF440: ITIL® Service Operation (includes exam) (26 PDUs)
  • HF441: ITIL® Continual Service Improvement (includes exam) (26 PDUs)

  Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3, 2011 Edition content.

  • HF427: ITIL® Service Offerings and Agreements (includes exam) (34 PDUs)
  • HF428: ITIL® Operational Support and Analysis (includes exam) (34 PDUs)
  • HF429:ITIL® Release, Control & Validation (includes exam) (36 PDUs)
  • HF430: ITIL® Planning, Protection and Optimization (includes exam) (34 PDUs)

» HF442: ITIL® Managing Across the Lifecycle (includes exam) (38 PDUs)

Contact Us by email at hp-education.hk@hp.com or call our HP's Education specialists at (852) 3559-7837 / 9016-9103 to help answer these questions or register for an appropriate ITIL®  class today.

ITIL® Credit Profiler
This online tool will allow candidates to map their current V2 and V3 qualifications against the V3 Scheme, to ascertain how many credits they currently hold within the scheme, and to assess and decide on their best route through V3 certification, in efforts to improve their current knowledge and to ensure they have completed a balanced set of modules which cover the full Lifecycle when trying to achieve Expert status. (Official ITIL® website: www.itil-officialsite.com)