HPES Hong Kong - Search for IT training courses

There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL®. Candidates are able to take units from either of the intermediate streams, which give them credits towards the ITIL® Expert.

• Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • HF437: ITIL® Service Strategy (includes exam) (26 PDUs)
  • HF438: ITIL® Service Design (includes exam) (26 PDUs)
  • HF439: ITIL® Service Transition (includes exam) (26 PDUs)
  • HF440: ITIL® Service Operation (includes exam) (26 PDUs)
  • HF441: ITIL® Continual Service Improvement (includes exam) (26 PDUs)

  Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3 content.

  • HF427: ITIL® Service Offerings and Agreements (includes exam) (34 PDUs)
  • HF428: ITIL® Operational Support and Analysis (includes exam) (34 PDUs)
  • HF429:ITIL® Release, Control & Validation (includes exam) (36 PDUs)
  • HF430: ITIL® Planning, Protection and Optimization (includes exam) (34 PDUs)

HF442: ITIL® Managing Across the Lifecycle (includes exam) (38 PDUs)

“ITILis a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office and is Registered in the US Patent and Trademark Office”