HPES Hong Kong - Search for IT training courses

There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL. Candidates are able to take units from either of the intermediate streams, which give them credits towards the ITIL v3 Expert.

• Intermediate Capability Stream - 4 individual certificates loosely based on the current V2 offerings but broader in scope in line with the updated V3 content.
  •  HF427: ITIL® Service Offerings and Agreements (includes exam) (34 PDUs)
  • HF428: ITIL® Operational Support and Analysis (includes exam) (34 PDUs)
  • HF429: ITIL® Release, Control & Validation (includes exam) (36 PDUs)
  • HF430: ITIL® Planning, Protection and Optimization (includes exam) (34 PDUs)

• Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • HF437: ITIL® Service Strategy (includes exam) (26 PDUs)
  • HF438: ITIL® Service Design (includes exam) (26 PDUs) 
  • HF439: ITIL® Service Transition (includes exam) (26 PDUs) 
  • HF440: ITIL® Service Operation (includes exam) (26 PDUs)
  • HF441: ITIL® Continual Service Improvement (includes exam) (26 PDUs)

HF442: ITIL® Managing Across the Lifecycle (includes exam) (38 PDUs)