With more than 15 years of experience in service management, HP can help your company to respond quickly to change. HP has a rich history with ITIL. HP is the only technology vendor to author one of the five ITIL V3 core books. In addition, HP has authored the ITIL Glossary, and has built the overarching process maps for the new library.
HP has revamped its Service Management solutions. We bring a new set of solutions aimed at leveraging ITIL V3, and once again extending industry best practice. The HP Service Management portfolio provides a holistic view of an enterprise’s entire IT landscape. It incorporates all aspects of Service Management.
Implementing Service Management provides organisations with the service delivery capabilities that are stable and cost-effective yet equally agile and flexible. Service Management also delivers a mechanism by which to measure service quality and improvement, delivering greater value to the business. If you have not implemented ITIL best practices you may be at a disadvantage.
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