ITIL V3 Foundation and ITIL V3 Foundation Bridge
Differing in duration, both courses introduce the concepts of IT Service Management based on Version 3, including the lifecycle modules, and are available with exam options. ITIL V3 Foundation also offers the opportunity to learn ITSM concepts via an exciting and interactive Race to Results Service Management Simulation.
ITIL V3 Lifecycle – 3-day courses with exam
ITIL Lifecycle courses cover different components, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The fundamental aspects of communication and stakeholder management are also covered during the sessions.
ITIL V3 Capability – 5-day courses with exam
ITIL Capability courses provide in-depth coverage of the ITIL V3 areas of Operational Support and Analysis, Release, Control and Validation, Planning, Protection and Optimisation, and Service Offerings and Agreements.
ITIL V3 Expert
To attain the Expert level, ITIL V3 Manager’s Bridge and/or ITIL V3 Managing Across the Lifecycle courses have to be taken. The Manager’s Bridge provides a managementlevel update on ITIL V3 for existing ITIL V2 Service Managers to attain their ITIL Expert certification. The purpose of the ITIL V3 Managing Across the Lifecycle course is to impart and test knowledge across the contents of the five ITIL V3 books, focusing on business, management and supervisory objectives, purpose, processes, functions and activities.
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