THE LATEST NEWS : ITIL V3 (May 2007)
Get ready for the next chapter in service management
Why ITIL is important :
In business and technology circles, the IT Infrastructure Library, or ITIL®, is viewed as the most widely accepted approach to IT Service Management (ITSM) in the world.
Owned by the British government’s Office of Government Commerce, ITIL provides a cohesive set of best practices, drawn from both public and private sectors. ITIL is the backbone to structuring IT organizations that optimize service quality, improve service levels and reduce costs and it’s becoming increasingly important to today’s corporations.
In fact, a recent industry analyst report notes that by 2008, more than half of all enterprises will be looking to standardize ITSM processes based on ITIL. What’s more, industry analysts have observed that many corporations are looking into improving their infrastructure management processes, as demonstrated by the strong interest in ITIL and other process rationalization methods implying that the ITIL approach is well on its way to becoming the de facto standard for service delivery.
Why update ITIL? Why now? :
Just as business and technology are constantly evolving, so too is the approach to ITSM making this the ideal time for an ITIL refresh.
Certainly the IT industry has matured since ITIL V2 was published in the late 1990s. That version put greater emphasis on what service management is rather than how you can best approach it. The last version alsom centered on processes for Service Delivery and Service Support, all of which aligned to activity and output but not necessarily to value.
ITIL V3 represents a significant shift in how IT is viewed in the greater business context. With the realization that managing IT requires more than just a set of processes comes an increased focus on managing the service lifecycle and providing value to the business with an emphasis on how technology can best be leveraged to enhance that value.
ITIL V3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes.
On a practical note, the new version includes updates that:
• Clarify the business benefits to be derived from ITIL
• Improve its usefulness and applicability
• Make it easier to implement ITIL
• Leverage real-world advancements since V2, including tools, technology and relationship types
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