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We are happy to provide training that meets your needs as an individual and the needs of your business. Our programme offers you the choice of being educated, trained or certified in service management, of which one of the key components is the IT Infrastructure Library (ITIL) 2011 edition. However, our programme delivers much more than being able to pass an exam, we strive to deliver education and training that equips IT professionals and management to enhance ITSM processes and create value for the business. We want you to make a difference.
(The above examination institutes have accredited HP training materials for ITIL certification)
Not everyone needs a qualification, so our programme begins with awareness designed for those people in your organisation that want to understand the benefits of service management and the possible ways in which they can contribute to your success – understanding other peoples roles and responsibilities is a major contributor to successful service management.
Scroll down for course and training information or click here for a PDF to read and review later.
Leadership in IT Service Mangement and ITIL
The Service Management community has been supported for many years by HP, and whilst being an obvious vendor/supplier, we have managed to remain neutral in respect of creating and contributing to best practice. We were also one of the first members of the “user group” the itSMF (IT Service Management Forum) and support many of the chapters around the world. When ITIL 2007 edition (ITIL V3) was being designed and established HP were chosen to author the Service Operation book and the ITIL 2007 edition Glossary. More recently, HP was asked to re-work the Service Strategy and Service Transition books during the ITIL 2011 edition update. We are therefore pleased that our training material is developed and quality assured with equal commitment to being instructional, informative and retentive.
Did you know that as an organisation HP has the largest concentration of Service Management Professionals in the world! With such experience to draw upon, wouldn't you want your organisation to tap in to this vast pool of knowledge? Don't simply attend a training course; experience Service Management through us and with us. ITIL 2011 Edition Introduction - (no exams)
- Executive (HF411)
A half-day workshop is designed to deliver a high level understanding and vision of ITIL 2011 edition. - Awareness (HF412)
A one-day interactive workshop designed to provide and appreciation of how ITIL 2011 edition can impact your organisation, sometimes used in-part as a tailored question and answer session. Race to Results Simulation (HF414 or HF415)
The benefits of service management have been proven, but it is sometimes difficult to articulate or convince those who are unfamiliar to buy-in (even within your IT department). HP developed the Race to Results Simulation to address this single Management of Change issue and answer the "What, Why and How?" questions. Set within the world of motorsport, it is fully interactive, fun and can be tailored to emphasise your implementation. Available as either a full day or half day – please call to discuss.
ITIL 2011 Edition Certification (optional exams available) The following courses are based on the ITIL 2011 edition core books and have optional exams. - ITIL Foundation (with optional exam)
This three day course is desing to introduce the ITIL terminology and the Service Lifecycle model based on the 5 core books. The following options are available:- - HF421
This uses the highly successful "Race to Results" simulation as an integral part of the course to demonstrate the need for integrated workable processes - it helps "switch the lights on". - HF422
This uses assignments to create discussion and debate amongst the participants, a highly effective method of training that re-enforces the need to buy-in to ITIL Because this is an assignment based course it is also suited to delivery using RAIL (Remotely Assisted Instructional Learning) click here for further details.
Foundation Exam | Duration: | 60 minutes | | Questions: | 40 questions | | Format: | Multiple choice answer format (choose ONE from four) | | Pass Mark: | 65% (26 correct answers from 40 questions) |
ITIL Intermediate Lifecycle (with optional exam)
Each course is designed for the experienced IT professional. Participants are likely to have managerial or supervisory responsibility for either one or more processes or one or more stages within the lifecycle. Each 3-day course will focus on a specific stage in the ITIL Lifecycle and present the processes, concepts, and roles within that stage from a managerial perspective, concentrating on the issues of planning and managing ITSM processes.
- HF437 Service Strategy
- HF438 Service Design
- HF439 Service Transition
- HF440 Service Operation
- HF441 Continual Service Improvement
- ITIL Intermediate Capability (with optional exam)
These courses are designed for experienced IT professionals and practitioners who will be performing ITIL process activities. Each 5-day course will focus on one or more inter-related processes and discuss the concepts relevant to the management, control and executions at an operational level. - HF427 Service Offerings and Agreements
- HF428 Operational Support and Analysis
- HF429 Release, Control and Validation
- HF430 Planning, Protection and Optimisation
- ITIL Expert Capstone (with optional exam)
This 5-day course is designed to provide the necessary knowledge to plan, implement and manage ITIL processes and concepts throughout the Intermediate Lifecycle. Experienced IT professionals who are also looking to complete their ITIL training and be recognised as an “ITIL Expert”. Participants taking this course will normally have already undertaken the Intermediate Lifecycle and/or Intermediate Capability training and have gained at least 17 credits within the ITIL qualification scheme. Participants who pass the exam are automatically awarded the ITIL Expert certificate. - HF422 Managing Across the Lifecycle
The ITIL Expert Qualification Explained ITIL Expert is a recognised status in Service Management and is achieve by obtaining 22 points from taking a variety of exams. In short you MUST pass the following ITIL 2011 edition exams. | (a) | Foundation in Service Management | 2 points | | (b) | Managing Across teh Lifecyle | 5 point |
You now have a total of 7 points and need another 15 points which you can obtain by either:- There are 5 x Lifecyle courses - each exam is worth 3 points There are 4 x Capability courses - each exam is worth 4 points You can take a mix of Lifecycle and Capability exams to obtain the points you need.
Note: You can only take the "Managing Across the Lifecycle" exam once you have sufficient points that together will equal the 22 points needed for Expert status.
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