HP Education Services UK - ITIL Pre-reading

HP Education Pre-Reading ( IT Service Management)

HP recognises that Service Management is not simply about IT systems, process and operational procedures – it is acutely reliant on people. The people who will ultimately be responsible and accountable for the implementation, delivery and sustainability of the improvements in IT, necessary to provide customers and the business with the highest levels of quality and service.

» Please click here to view our ITIL V3 curriculum path

» Please click here to view our ITIL V2 curriculum path

» Please click here to view our ITIL V3 Simulation Video

IMPORTANT

[1] If you are attending any exam based ITIL course above the level of Foundation, you are required to provide proof that you hold the Foundation Certificate. The examiner or tutor may request to inspect your certificate before allowing you to register or take the exam(s).
[2] HP has created some pre-reading documents and suggestions which are designed to assist you in achieving the most from your training. We strongly advise that you take advantage of this material, especially where the course leads to a formal exam.

Look for your course name and title below and click the link(s) where appropriate

ITIL V3 Service Management Courses

HF411X – ITIL V3 Executive (Click here for datasheet)

HF412X – ITIL V3 Awareness (Click here for datasheet)

HF421C – ITIL V3 Foundation Certificate in Service Management (2 points) (Click here for datasheet)
Suggested Reading: "Passing your ITIL Foundation Exam - The Official ITIL Foundation Study Aid”

ITIL V3 Managing Across the Lifecycle - (5 points) (not yet released)
Suggested Reading:
· "The Official Introduction to the ITIL Service Lifecycle”
· Passing your ITIL Foundation Exam - "The Official ITIL Foundation Study Aid"

• ITIL V3 Lifecycle Modules – (3 points each) (not yet released)
  Service Strategy
  Service Design
  Service Transition
  Service Operation
  
• ITIL V3 Capability Modules Service - (4 points each) (not yet released)
  Service Offerings and Agreements
  Operational Support and Analysis
  Release, control and Validation Planning
  Protection and Optimisation

ITIL V3 Bridge Courses

The following courses are available to those who hold a current ITIL V2 qualification:
· HE785C – ITIL V3 Foundation Bridge (Click here for datasheet)
Suggested Reading:"Passing your ITIL Foundation Exam - The Official ITIL Foundation Study Aid”

· HF436C – ITIL V3 Managers Bridge (Click here for datasheet)
Suggested Reading: We strongly recommend as a minimum each delegate will have read or are totally familiar with these books:
- The Official Introduction to the ITIL Service Lifecycle”
- "Passing your ITIL Foundation Exam" - The Official ITIL Foundation Study Aid

ITIL Version2 Service Management Courses

· H1846S – ITIL Version2 Foundation for IT Service Management Foundation
- No pre-reading required

· U8687S – ITIL version2 Managers Certificate: Service Delivery:
                  » Century Case Study
                  » Service Managers Candidate Guidebook v2
- Suggested Reading:    ITIL Service Management Pocket Guide
                                             ITIL Service Delivery

· U8688S – ITIL version2 Managers Certificate: Service Support
                   » Century Case Study
                   » Service Managers Candidate Guidebook v2
- Suggested Reading:    ITIL Service Management Pocket Guide
                                             ITIL Service Support

· UA583S – ITIL version2 Managers Certificate Exams Preparation Workshop
                    » Case Study received from ISEB or EXIN
It is expected that you will have read and be familiar with the case study
                    » Service Managers Candidate Guidebook v2
- Suggested Reading:    ITIL Service Management Pocket Guide
                                             ITIL Service Delivery
                                             ITIL Service support

ITIL version2 Practitioner Clusters

· UA583S – ITIL version2 Practitioner Agree and Define (IPAD)
- Suggested Reading:    ITIL Service Management Pocket Guide
                                            ITIL Service Delivery

· UA536C – ITIL version2 Practitioner Plan and Improve (IPPI)
- Suggested Reading:    ITIL Service Management Pocket Guide
                                             ITIL Service Delivery

· HF576C – ITIL version2 Practitioner Release and Control (IPRC)
- Suggested Reading:    ITIL Service Management Pocket Guide
                                             ITIL Service Support

· HE632C – ITIL version2 Practitioner Support and Restore (IPSR)
- Suggested Reading:    ITIL Service Management Pocket Guide
                                             ITIL Service Support

ITIL version2 Practitioner Singles

Suggested reading for all the courses below is the ITIL Service Management Pocket Guide – you will have received this when attending an ITIL version2 Foundation course:

U8683S ITIL version2 Practitioner: Change Management

U8684S ITIL version2 Practitioner: Problem Management

U8685S ITIL version2 Practitioner: Service Level Management

U8686S ITIL version2 Practicioner: Desk/Incident Management

H6889S ITIL version2 Practicioner: Availability Management

H6885S ITIL version2 Practiocioner: Configuration Management

To place an enquiry please phone  01344 363311  or send us an email.